Shipping and Returns Policy

IMPORTANT ANNOUNCEMENT: As a result of the COVID-19 pandemic, we have found it necessary to update our Hygiene Policy as we attempt to do our part to stop the spread and protect our clients.

This change precipitates us NOT being able to exchange or accept returns of any Hygiene Products that have been opened.

Please see as follows:

HYGIENIC CLAUSE 28(3)(a):

Under Regulations, 28(3)(a) Consumer Contracts you can refuse returns of items that were sent out sealed for hygiene reasons if they come back unsealed. Hygiene products which relate to personal hygiene and self-care are generally non-returnable. Hygiene products, toiletry products, bathroom products, body braces, foam cushions, wheelchair cushions, stockings, splints and products that come in contact with the body; cannot be returned - they are single use patient items. NO hygiene products can be returned if the packaging has been opened per Public Health Policy.

NO items will be collected unless accompanied by the following:

• Original till slip
• Original packaging
• All accessories (if applicable)
• A note explaining the reason for the return and / or the manufacturing fault

Repairs in respect of products damaged by unreasonable use or by use for which the product is NOT intended and defects resulting from alteration, accident, misuse, abuse or neglect CAN NOT be collected (should you (customer) insist, then you (customer) will be liable for ALL costs).

1. Brand Specific Warranties
   1. Milex
      1. 14 Days Money Back thereafter item is to be booked for a repair (see “warranty against defects”).

1. Floormax
   1. 14 Days Money Back NO Repairs is applicable on the brand UNLESS a manufacturing default (see “warranty against defects”).

1. Homemax
   1. 14 Days Money Back NO Repairs is applicable on the brand UNLESS a manufacturing default (see “warranty against defects”).

1. Ecobright
   1. 14 Days Money Back NO Repairs is applicable on the brand UNLESS a manufacturing default (see “warranty against defects”).

1. Igia
   1. 14 Days Money Back IF Unopened NO Repairs is applicable – pertaining to all Hygienic items

1. Igia (Electrical Items)
   1. 14 Days Money Back thereafter item is to be booked for a repair (see “warranty against defects”).

1. Aragan
   1. 14 Days Money Back IF Unopened NO Repairs is applicable.

1. Allura
   1. 14 Days Money Back IF Unopened NO Repairs is applicable.

1. Copper Chef / Royal Diamond
   1. 14 Days Money Back NO Repairs is applicable on the brand UNLESS a manufacturing default (see “warranty against defects”).
   2. HomemarkDOES NOT respray the coating under any circumstances.

1. Remedy Health
   1. 14 Days Money Back IF Unopened NO Repairs is applicable.

1. Air O Space
   1. 14 Days Money Back NO Repairs is applicable on the brand UNLESS a manufacturing default (see “warranty against defects”).
   2. HomemarkDOES NOT repair punctures as a repair kit is provided. Additional repair kits are available in our direct stores nationwide.

1. SNT
   1. 14 Days Money Back thereafter item is to be booked for a repair (see “warranty against defects”).

1. All Toys
   1. 14 Days Money Back IF Unopened NO Repairs is applicable.

1. Polaroid
   1. 14 Days Money Back thereafter item is to be booked for a repair (see “warranty against defects”).
   2. Polaroid watches warrantee:

Note that the warrantee will NOT cover defects resulting from alteration, accident, misuse, abuse or neglect which includes cracked screens and / or damaged straps and / or any other defect resulting from alteration, accident, misuse, abuse or neglect. There is a charge applicable which differs from model to model to replace straps and / or cracked screens and / or any other defect resulting from alteration, accident, misuse, abuse or neglect.

2. Warranty Against Defects

Homemark (Pty) Ltd warrants the product to be free of any defect in materials and workmanship for a period of 12 months from the date of purchase (“Warranty”). However, the warranty DOES NOT apply with respect of products damaged by unreasonable use or by use for which the product is NOT intended. The warranty will NOT cover defects resulting from alteration, accident, misuse, abuse or neglect.

3. Shipping and Delivery Procedure

We do not deliver any products outside of South Africa. If you are outside of South Africa, your order will be cancelled. ** THIS INCLUDES NAMIBIA ** Please do not try to register if you are not within the South African border.

If you want to return a product, you will have to send it into our Head Office in Wynberg in order to get a refund.  A 7 Day Money Back Guarantee is afforded on all products.

All orders placed which are over R400 arrive free of delivery charge. This is ONLY for orders placed on the internet and does not relate to orders placed via phone. Delivery charges for furniture is based on each individual sale depending on the area.

4. Order Status Descriptions

• Received: This is the default status for new orders. This means that the order is still waiting to be worked on.
• Processing: The order has been entered into the Homemark Mail Ordering System and a new ref. number has been generated. If this is the status, you can call Customer Care to track the order. This does not mean the order has been given to our Courier company, merely that it is in our Mail Ordering System awaiting to leave dispatch.
• Shipped: Once it has been given to the courier company, you will be provided with a tracking number in order to track your package with the courier.
• Cancelled: Normally used if the customer has requested the order to be cancelled, or no payment was received via Internet Transfer/Cheque order.
• Fraud: If the order is deemed to be part of a Fraudulent action, the order will be updated to "Fraud" and the transaction will be reversed.
• Awaiting Stock: Some of the time, an item will be out of stock, it will be put onto Back-Order until the new stock items arrive.
• Waiting for Payment Confirmation: This is the default status for all orders that are made with the Internet Transfer. Once confirmation is received, this will be updated to "Processed"

Please allow between 2 and 5 working days for delivery. A 7-day Guarantee is applied to all products. A physical address is needed to send the products as we use a courier service. If you provide a P.O. Box, you will be asked to change it, depending on the size of the order.